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Refund Policy and Disclaimers

Cancellations

Customer Cancellations: If you need to change, edit, cancel, or request a refund of your tour, please contact us at 281-770-1324, or email [email protected]
Once you make your reservation, you have 48 hours to request a refund as long as the tour is not scheduled within that time frame. We require at least 24 hour notice before the tour starts in order to issue refunds. We will not issue refunds on the same day as your tour, since we have held that space specifically for you and have limited spaces available. If you need to cancel your tour, you may do so at any time. We will issue a refund or a gift card depending on the time frame that you request your refund. You are welcome to reschedule for any available date. If cancelling on the day of the tour, you will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

Tickets are Non-Refundable After 48 Hours: All tickets are non-refundable after 48 hours of purchase. If you need to cancel your tour, you may do so at any time. You are welcome to reschedule for any available date. You will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

Company Cancellations: We reserve the right to cancel any tour or event at any time. If we cancel the tour or event within 48 hours of your original purchase, we will try to contact you to reschedule. If you wish for a refund instead, we can issue a full refund, or a gift card for use on any future tour or event. Please contact us if you have questions about possible cancellations.

Low Attendance Policy
If we have less than 3 people scheduled for a tour, it could get cancelled. If this happens, you will be issued a full refund. Private tours can be any size, from 1 to 250 people, and do not apply to the low attendance policy.

Weather Cancellations: We reserve the right to cancel any tour or event due to weather conditions. If we deem that the weather conditions surrounding our tour/event time will not be suitable for our guests, we will cancel the tour. We will contact you via the telephone number or email address you have provided in your reservation. We will try to reschedule the tour first, or we will issue you a full refund if it is within the first 48 hours of purchase. After the 48 hour mark, you may reschedule your tour or receive a gift card for use on any future tour or event.

No-Call/No-Show on the customer’s part: If you do not show up to a tour, you will be marked as a no-show. If you are unable to attend the tour, cannot find the tour location, or for any other reason you do not attend the tour, we will hold your tickets for use at any other available tour. There are no refunds issued to no-call no-shows. However, you may still use your tickets for any future available date. Simply let us know by phone or email and we will get you rescheduled for any date that is convenient for you.

COVID-19 (Coronavirus) Cancellations: Due to the continuing changes in our nation from the impact of the Coronavirus, some tours may be cancelled or rescheduled. If you would like to change a date you have previously reserved, please contact us and we will issue a gift card for use at a later date. COVID-19 48 hour cancellation policy: Due to these uncertain times, we will issue a refund if you choose to cancel your tour within 48 hours of your original purchase, or if we decide we have to cancel the tour during those first 48 hours.

Ghost Tour Guarantee

We guarantee our tours as long as you have a confirmed booking with us. To make your reservation, simply press “BOOK NOW” on any page of our website, or contact us by phone at 281-770-1324, or you may email [email protected] and we will be glad to assist you in making your reservation.

We guarantee our tours: If you show up to a tour and our guide does not show up, you will be fully refunded. Please contact us immediately if you are at the tour location at the proper time, and you see no guide.

If you are unhappy with your experience: Please contact us immediately by phone, email, or contact form. We desire to provide you with an exceptional entertaining evening of fun, so if you are unsatisfied, please let us know right away. We will do what it takes to make it right.

If you do not find your tour guide/Tour guide is not at the meeting location: Please call 281-770-1324 and speak to our staff about locating your guide. Our guides are required to wait at least 15 minutes past tour start time for every attendee to show up. If you are there past 15 minutes of tour time (i.e. 8:00 tour, but you arrive after 8:15pm) you will need to call us immediately for us to instruct you on where to find your guide along the tour route.
Please make sure you have a confirmation email or text of your reservation. If you have not reserved your tour, it is possible that a tour may not be taking place. On the rare occasion that a guide does not show up to the tour, we will verify your information with you and you will receive a full refund for the inconvenience.

If you are going to be late: Please contact us right away and give us an estimated time of your arrival so we may wait for you if possible. Our guides are instructed to wait no longer than 15 minutes for guests who are late. If you feel that you may be later than 15 minutes to your scheduled tour, you may be asked to reschedule to a later tour, or a different date. You may miss out on very important information on the tour if you are later than 15 minutes, so rescheduling would benefit you best.

No refunds will be given at the tour location, no exceptions: Our tour guides and staff will not issue any refunds at the tour location. You must contact our office by call or text 281-770-1324, email [email protected], or use the contact form on the website to request any refunds. Our staff and its affiliates will not hand out cash refunds, or issue credit card refunds at the tour location.

Refunds for private tours, corporate events etc.
If for any reason you must cancel your tour or event, we will retain the deposit, along with any other funds previously paid up until the event. If you cancel your private tour within 48 hours of the original purchase, it can be refunded. In other cases after 48 hours, some of the previous tickets may be refunded by special request. Any remaining balances will no longer be due.

Important Disclaimers

Accessibility: We try our best to make our tours and routes accessible to those with special needs. While we exercise caution along our tour route, some areas may not be easily accessible to some motorized or manual wheelchairs, strollers, walkers/canes, or those with injuries. We recommend calling us to discuss your unique situation with us before booking, if you are concerned about your particular needs.

Flashlights or lanterns will not be provided on your tour. You may bring one with you if you wish. Most guests choose to turn on their cell phone flashlight in darker areas, however, we do not feel it is necessary in most cases.

Safety while on tour: We walk through town on sidewalks, pathways, and alleyways, and some roadways, at night. Please use extreme caution while walking behind your guide. Our guides are instructed to watch over our guests along the way, but each person is responsible for their own personal safety. Please keep your children close to your person by holding hands, or keeping them near you at all times. Children who run out into the street, or move about the tour group excessively will be asked to leave for your safety and the safety of our group.

Customer Behavior Policy: We reserve the right to refuse service to anyone at any time. In the event that you or anyone in your group presents a hostile or threatening attitude with any guest or our staff, we reserve the right to refuse your attendance to our tours as of that event and for all future instances. We do not allow disruption or hostility, hate speech, vulgarity, intoxication, or violence, period. If you or any one of your group presents themselves in this manner, you may first be asked to cease the behavior, or you will be asked to leave immediately. We reserve the right to call law enforcement if the situation deems necessary. Thank you for behaving with courtesy and kindness, as our staff expects no less of our behavior as a company. No refunds will be issued to any guests who are asked to leave due to behavior problems.

Children on tour: Children can get very scared at our tours and events. Our guides are trained to help calm your child’s worries, and make them feel at ease. Our family tour is geared toward children, and specifically designed for a child’s perspective. We recommend joining our Family Tour, or our General Admission tours if you plan to bring children under the age of 12.
You must keep your child at a safe distance from you at all times. Children under the age of 17 years old must be accompanied by a parental guardian in order to attend the tour. Children under the age of 12 must remain beside their parent during the entire tour or event. We request that you hold your young child’s hand while walking if possible. Children who are disruptive, talkative, running, playing, screaming, or crying will be asked to cease the behavior. If behavior does not change, you and your child will be required to leave. In the event that your child is uncontrolled, we reserve the right to reschedule your tour or cancel it without refund. We ask that very young children under the age of 6 years old remain at home, however, it is up to you to decide if your child is ready for a ghost tour experience. Please stay courteous and respect our guests and guides during the tour.

Intoxicated guests: If you or anyone in your group are visibly intoxicated, we will ask you/them to leave the tour. This is for you/their safety as well as the group, as it is not safe to walk the tour while intoxicated. We will not refund tickets for intoxicated guests who are asked to leave.

Discrimination Policy

Houston Ghost Tour is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, Houston Ghost Tour expects that all relationships among persons on the tour will be business-like and free of explicit bias, prejudice and harassment.

Houston Ghost Tour has developed this policy to ensure that all its employees can work in an environment free from unlawful harassment, discrimination and retaliation. Houston Ghost Tour will make every reasonable effort to ensure that all concerned are familiar with these policies and are aware that any complaint in violation of such policies will be investigated and resolved appropriately.

Any employee who has questions or concerns about these policies should talk with the director.

These policies should not, and may not, be used as a basis for excluding or separating individuals of a particular gender, or any other protected characteristic, from participating in business or work-related social activities or discussions. In other words, no one should make the mistake of engaging in discrimination or exclusion to avoid allegations of harassment. The law and the policies of Houston Ghost Tour prohibit disparate treatment on the basis of sex or any other protected characteristic, with regard to terms, conditions, privileges and perquisites of employment. The prohibitions against harassment, discrimination and retaliation are intended to complement and further those policies, not to form the basis of an exception to them.

Equal employment opportunity

It is the policy of Houston Ghost Tour to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Houston Ghost Tour prohibits any such discrimination or harassment.

Retaliation

Houston Ghost Tour encourages reporting of all perceived incidents of discrimination or harassment. It our policy to promptly and thoroughly investigate such reports. Houston Ghost Tour prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports.

Sexual harassment

Sexual harassment constitutes discrimination and is illegal under federal, state and local laws. For the purposes of this policy, “sexual harassment” is defined, as in the Equal Employment Opportunity Commission Guidelines, as unwelcome sexual advances, requests for sexual favors and other verbal or physical conduct of a sexual nature when, for example: a) submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment, b) submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual, or c) such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile or offensive working environment.

Title VII of the Civil Rights Act of 1964 recognizes two types of sexual harassment: a) quid pro quo and b) hostile work environment. Sexual harassment may include a range of subtle and not-so-subtle behaviors and may involve individuals of the same or different gender. Depending on the circumstances, these behaviors may include unwanted sexual advances or requests for sexual favors; sexual jokes and innuendo; verbal abuse of a sexual nature; commentary about an individual’s body, sexual prowess or sexual deficiencies; leering, whistling or touching; insulting or obscene comments or gestures; display in the workplace of sexually suggestive objects or pictures; and other physical, verbal or visual conduct of a sexual nature.

Harassment

Harassment on the basis of any other protected characteristic is also strictly prohibited. Under this policy, harassment is verbal, written or physical conduct that denigrates or shows hostility or aversion toward an individual because of his or her race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law, or that of his or her relatives, friends or associates, and that: a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities.

Harassing conduct includes epithets, slurs or negative stereotyping; threatening, intimidating or hostile acts; denigrating jokes; and written or graphic material that denigrates or shows hostility or aversion toward an individual or group that is placed on walls or elsewhere on the employer’s premises or circulated in the workplace, on company time or using company equipment by e-mail, phone (including voice messages), text messages, social networking sites or other means.

Individuals and Conduct Covered

These policies apply to all applicants and employees, whether related to conduct engaged in by fellow employees or by someone not directly connected to Houston Ghost Tour (e.g., an outside vendor, consultant or customer).

Conduct prohibited by these policies is unacceptable in the workplace and in any work-related setting outside the workplace, such as during business trips, business meetings and business-related social events.

Reporting an Incident of Harassment, Discrimination or Retaliation

Houston Ghost Tour encourages reporting of all perceived incidents of discrimination, harassment or retaliation, regardless of the offender’s identity or position. Individuals who believe that they have been the victim of such conduct should discuss their concerns with their immediate supervisor, any member of the personnel practices committee, human resources or any ombudsman. See the complaint procedure described below.

In addition, Houston Ghost Tour encourages individuals who believe they are being subjected to such conduct to promptly advise the offender that his or her behavior is unwelcome and to request that it be discontinued. Often this action alone will resolve the problem. Houston Ghost Tour recognizes, however, that an individual may prefer to pursue the matter through complaint procedures.

Complaint Procedure

Individuals who believe they have been the victims of conduct prohibited by this policy or believe they have witnessed such conduct should discuss their concerns with their immediate supervisor, or the managing director.

Houston Ghost Tour encourages the prompt reporting of complaints or concerns so that rapid and constructive action can be taken before relationships become irreparably strained. Therefore, while no fixed reporting period has been established, early reporting and intervention have proven to be the most effective method of resolving actual or perceived incidents of harassment.

Any reported allegations of harassment, discrimination or retaliation will be investigated promptly. The investigation may include individual interviews with the parties involved and, where necessary, with individuals who may have observed the alleged conduct or may have other relevant knowledge.

Houston Ghost Tour will maintain confidentiality throughout the investigatory process to the extent consistent with adequate investigation and appropriate corrective action.

Retaliation against an individual for reporting harassment or discrimination or for participating in an investigation of a claim of harassment or discrimination is a serious violation of this policy and, like harassment or discrimination itself, will be subject to disciplinary action. Acts of retaliation should be reported immediately and will be promptly investigated and addressed.

Misconduct constituting harassment, discrimination or retaliation will be dealt with appropriately. Responsive action may include, for example, training, referral to counseling or disciplinary action such as a warning, reprimand, withholding of a promotion or pay increase, reassignment, temporary suspension without pay, or termination, as Houston Ghost Tour believes appropriate under the circumstances.

If a party to a complaint does not agree with its resolution, that party may appeal to Houston Ghost Tour’s executive director or the chief operating officer.

False and malicious complaints of harassment, discrimination or retaliation (as opposed to complaints that, even if erroneous, are made in good faith) may be the subject of appropriate disciplinary action.

Disclaimers:

WAIVER OF LIABILITY

​HOUSTON GHOST TOUR, ITS GUIDES, AND ALL AFFILIATES, ARE NOT RESPONSIBLE FOR DAMAGED PROPERTY, INJURY, OR LOST ITEMS, RELATING IN ANY WAY TO THE TOURS.
WE ARE NOT RESPONSIBLE FOR ANY GHOSTS OR SPIRITS, OR ANY OTHER PARANORMAL ENTITY THAT MAY FOLLOW YOU HOME OR BE CONNECTED TO YOU, OR FRIGHTEN YOU IN ANY WAY.
BY ATTENDING THE TOUR, YOU AGREE THAT HOUSTON GHOST TOUR IS NOT RESPONSIBLE FOR TRIPS, FALLS, POSSESSIONS, INJURIES, ANIMAL BITES, OR NATURAL DISASTERS, ALTERCATIONS BETWEEN GUESTS, VEHICLES, ACCIDENTS, BREAK-INS, ROBBERIES, ASSAULTS, OR ANYTHING BAD/NEGATIVE THAT MAY HAPPEN DURING THE TOURS. WE ARE RESPONSIBLE FOR OUR TOUR GUIDES AND STAFF ONLY, AND WILL INVESTIGATE ANY PROBLEMS OR DISPUTES ARISING FROM OUR STAFF OR GUIDE’S BEHAVIOR.

ALL ADVICE GIVEN BY HOUSTON GHOST TOUR AND ITS AFFILIATES IS GIVEN STRICT SECRECY FOR THE CLIENT AND WILL NOT BE SHARED PUBLICLY. ALL ADVICE GIVEN IS NOT INTENDED TO BE USED AS ANY TYPE OF MEDICAL OR PSYCHIATRIC DIAGNOSIS OF ANY PROBLEMS.

TOURS MAY BE CANCELLED AT THE DISCRETION OF THE TOUR GUIDE OR MANAGER OF HOUSTON GHOST TOUR AT ANY TIME FOR ANY REASON. IF YOUR TOUR GUIDE DOES NOT SHOW UP, OR YOUR TOUR GUIDE CANCELS THE TOUR, CONTACT US BY EMAIL OR PHONE TO RESCHEDULE. YOUR SATISFACTION IS IMPORTANT TO US!

ALL TOUR ROUTES, SCRIPTS, PERSONAS, PHOTOS, WRITINGS, AND LOGOS ARE THE SOLE PROPERTY OF HOUSTON GHOST TOUR, AND CANNOT BE USED IN ANY WAY WITHOUT LEGAL PERMISSION AS GIVEN BY THE OWNERS OF HOUSTON GHOST TOUR. ALL MENTION OF HOUSTON GHOST TOUR OR ITS AFFILIATES MUST BE GIVEN WRITTEN PERMISSION BY HOUSTON GHOST TOUR BEFORE BEING POSTED, WRITTEN, OR USED IN ANY AD OR ON ANY INTERNET POSTING OR WEBSITE. HOUSTON GHOST TOUR RESERVES THE RIGHT TO TAKE ACTION AGAINST ANY UNLAWFUL USE OF THE NAME, LOGO, OR ANY OTHER FORM OF COPYRIGHTED MATERIAL OWNED BY HOUSTON GHOST TOUR.

ANY FORM OF COPYING OR REPRODUCTION OF OUR LIKENESS OR OUR TOURS WILL RESULT IN LEGAL ACTION AGAINST YOU.

All tour scripts are a mix of fact, fiction, lore, and myth. we have compiled this information over 10 years of research. You cannot simply google our tour to find the information online. We have made a point to make it impossible to do so, other than public history, so that we can offer you a one-of-a-kind experience with information you will not see or hear anywhere else. Our script and information is copyrighted for this purpose.