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Refund Policy and Disclaimers

Thank you for choosing our small business. Your support means the world to us! Please take a moment to read over some of our important information, disclaimers, and waivers before attending our tours and activities. 

Cancellations

Customer Cancellations: If you need to change, edit, cancel, or request a refund of your tour, please contact us at 281-770-1324, or email [email protected]
Once you make your reservation, you have 48 hours to request a refund as long as the tour is not scheduled within that time frame. We require at least 24 hour notice before the tour starts in order to issue refunds. We will not issue refunds on the same day as your tour, since we have held that space specifically for you and have limited spaces available. If you need to cancel your tour, you may do so at any time. We will issue a refund or a gift card depending on the time frame that you request your refund. You are welcome to reschedule for any available date. If cancelling on the day of the tour, you will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

Tickets are Non-Refundable After 48 Hours: All tickets are non-refundable after 48 hours of purchase. If you need to cancel your tour, you may do so at any time. You are welcome to reschedule for any available date. You will receive a rain-check or gift card with the amount you paid for use on any future tour or event. You may contact us when you are ready to use them.

Company Cancellations: We reserve the right to cancel any tour or event at any time. If we cancel the tour or event within 48 hours of your original purchase, we will try to contact you to reschedule. If you wish for a refund instead, we can issue a full refund, or a gift card for use on any future tour or event. Please contact us if you have questions about possible cancellations.

Low Attendance Policy
If we have less than 3 people scheduled for a tour, it could get cancelled. If this happens, you will be issued a full refund. Private tours can be any size, from 1 to 250 people, and do not apply to the low attendance policy.

Weather Cancellations: We reserve the right to cancel any tour or event due to weather conditions. If we deem that the weather conditions surrounding our tour/event time will not be suitable for our guests, we will cancel the tour. We will contact you via the telephone number or email address you have provided in your reservation. We will try to reschedule the tour first, or we will issue you a full refund if it is within the first 48 hours of purchase. After the 48 hour mark, you may reschedule your tour or receive a gift card for use on any future tour or event.

No-Call/No-Show on the customer’s part: If you do not show up to a tour, you will be marked as a no-show. If you are unable to attend the tour, cannot find the tour location, or for any other reason you do not attend the tour, we will hold your tickets for use at any other available tour. There are no refunds issued to no-call no-shows. However, you may still use your tickets for any future available date. Simply let us know by phone or email and we will get you rescheduled for any date that is convenient for you.

COVID-19 (Coronavirus) Cancellations: Due to the continuing changes in our nation from the impact of the Coronavirus, some tours may be cancelled or rescheduled. If you would like to change a date you have previously reserved, please contact us and we will issue a gift card for use at a later date. COVID-19 48 hour cancellation policy: Due to these uncertain times, we will issue a refund if you choose to cancel your tour within 48 hours of your original purchase, or if we decide we have to cancel the tour during those first 48 hours.

Ghost Tour Guarantee

We guarantee our tours as long as you have a confirmed booking with us. To make your reservation, simply press “BOOK NOW” on any page of our website, or contact us by phone at 281-770-1324, or you may email [email protected] and we will be glad to assist you in making your reservation.

If you do not find your tour guide/Tour guide is not at the meeting location: Please call 281-770-1324 and speak to our staff about locating your guide. Our guides are required to wait at least 15 minutes past tour start time for every attendee to show up. If you are there past 15 minutes of tour time (i.e. 8:00 tour, but you arrive after 8:15pm) you will need to call us immediately for us to instruct you on where to find your guide along the tour route.
Please make sure you have a confirmation email or text of your reservation. If you have not reserved your tour, it is possible that a tour may not be taking place. On the rare occasion that a guide does not show up to the tour, we will verify your information with you and you will receive a full refund for the inconvenience.

If you are going to be late: Please contact us right away and give us an estimated time of your arrival so we may wait for you if possible. Our guides are instructed to wait no longer than 15 minutes for guests who are late. If you feel that you may be later than 15 minutes to your scheduled tour, you may be asked to reschedule to a later tour, or a different date. You may miss out on very important information on the tour if you are later than 15 minutes, so rescheduling would benefit you best.

No refunds will be given at the tour location, no exceptions: Our tour guides and staff will not issue any refunds at the tour location. You must contact our office by call or text 281-770-1324, email [email protected], or use the contact form on the website to request any refunds. Our staff and its affiliates will not hand out cash refunds, or issue credit card refunds at the tour location.

Refunds for private tours, corporate events etc.
If for any reason you must cancel your tour or event, we will retain the deposit, along with any other funds previously paid up until the event. If you cancel your private tour within 48 hours of the original purchase, it can be refunded. In other cases after 48 hours, some of the previous tickets may be refunded by special request. Any remaining balances will no longer be due.

If you are unhappy with your experience: Please contact us immediately by phone, email, or contact form. We desire to provide you with an exceptional entertaining evening of fun, so if you are unsatisfied, please let us know right away. We will do what it takes to make it right. Please do not use social media or review sites to express your dissatisfaction, as it can be difficult to track you down to resolve your complaint since most sites use only a username or email address, and not a person’s real name.

Important Disclaimers

Accessibility: We try our best to make our tours and routes accessible to those with special needs. While we exercise caution along our tour route, some areas may not be easily accessible to some motorized or manual wheelchairs, strollers, walkers/canes, or those with injuries. We recommend calling us to discuss your unique situation with us before booking, if you are concerned about your particular needs.

Flashlights or lanterns will not be provided on your tour. You may bring one with you if you wish. Most guests choose to turn on their cell phone flashlight in darker areas, however, we do not feel it is necessary in most cases.

Safety while on tour: We walk through town on sidewalks, pathways, and alleyways, and some roadways, at night. Please use extreme caution while walking behind your guide. Our guides are instructed to watch over our guests along the way, but each person is responsible for their own personal safety. Please keep your children close to your person by holding hands, or keeping them near you at all times. Children who run out into the street, or move about the tour group excessively will be asked to leave for your safety and the safety of our group.

Customer Behavior Policy: We reserve the right to refuse service to anyone at any time. In the event that you or anyone in your group presents a hostile or threatening attitude with any guest or our staff, we reserve the right to refuse your attendance to our tours as of that event and for all future instances. We do not allow disruption or hostility, hate speech, vulgarity, intoxication, or violence, period. If you or any one of your group presents themselves in this manner, you may first be asked to cease the behavior, or you will be asked to leave immediately. We reserve the right to call law enforcement if the situation deems necessary. Thank you for behaving with courtesy and kindness, as our staff expects no less of our behavior as a company. No refunds will be issued to any guests who are asked to leave due to behavior problems.

Children on tour: Children can get very scared at our tours and events. Our guides are trained to help calm your child’s worries, and make them feel at ease. Our family tour is geared toward children, and specifically designed for a child’s perspective. We recommend joining our Family Tour, or our General Admission tours if you plan to bring children under the age of 12.
You must keep your child at a safe distance from you at all times. Children under the age of 17 years old must be accompanied by a parental guardian in order to attend the tour. Children under the age of 12 must remain beside their parent during the entire tour or event. We request that you hold your young child’s hand while walking if possible. Children who are disruptive, talkative, running, playing, screaming, or crying will be asked to cease the behavior. If behavior does not change, you and your child will be required to leave. In the event that your child is uncontrolled, we reserve the right to reschedule your tour or cancel it without refund. We ask that very young children under the age of 6 years old remain at home, however, it is up to you to decide if your child is ready for a ghost tour experience. Please stay courteous and respect our guests and guides during the tour.

Intoxicated guests: If you or anyone in your group are visibly intoxicated, we will ask you/them to leave the tour. This is for you/their safety as well as the group, as it is not safe to walk the tour while intoxicated. We will not refund tickets for intoxicated guests who are asked to leave.

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