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Refund Policy and Disclaimers

Refund Policy and Disclaimers

Our policy
Our biggest goal is to give you an amazing and entertaining ghost tour experience.

All sales are final
We do not offer refunds on any tickets purchased.  In the event that a tour is canceled, your tickets will be transferred to your next choice date. If you do not know a date when you would like to attend, we will hold your tickets until you want to use them. 

WE CANNOT GUARANTEE ANY GHOST TOURS
We are a very small staff of only a few capable tour guides. the crazy Texas WEATHER, random accidents, things in life, acts of the gods, and being humans can sometimes cause us to have to cancel the scheduled ghost tours. because of this, your tickets never expire until you use them. we will always do our very best to get your tour scheduled on a date that you can attend your tour and have a great time with us.

Securing your reservation
We do not hold tours if we have no reservations. Book your tour directly from our website. you will receive a booking confirmation, and any updates on weather or cancellations will be sent directly to your email or phone. 

If you are more than 10 minutes late to your scheduled ghost tour
We start promptly at the scheduled tour time, so please make sure to arrive early and find our meeting location and check in with your tour guide. if you are more than 10 minutes late to your scheduled tour time we will have to reschedule you for a later tour that night, or for another date if there are no more tours going on that evening. we will not be able to answer the phone or help with directions after 7pm on any evening due to being on our ghost tours. 

IF NO TOUR GUIDE SHOWS UP TO YOUR TOUR:
The first thing to do is make sure you are in the correct meeting spot. Check  your tickets for a picture of the location we meet. Did you receive a booking confirmation email or vocal confirmation by our staff that confirmed your tour? If you become lost and cannot reach us, we will reschedule your tour. You are required to be there at least 10-20 minutes early to make sure you can find the tour location, as our phone lines will not be open to answer calls after 7pm due to being out on tour.
Please email us or use the booking form to reschedule your Ghost Tour.
Tours will sometimes be cancelled due to bad weather, last minute traffic accidents, and unforeseen circumstances out of our control. We will try to cancel your tour VIA the email or phone number you provided us when you reserved your tour. 

Refund policy
All sales are final. If you cannot use your tickets on the date you originally desired to use them, we will  honor the amount you have purchased, and it can be used toward a Ghost Tour of your choice, for any available tour.
Call or email us when you are ready to use your purchased tickets. You can also give them as a gift!

Using a Discounted Voucher?
All vouchers purchased through third party sites are valid only for the 8:00pm Family Friendly Ghost Tours, and cannot be used with any other promotions or deals. Vouchers are good for available Groupon tours only. You cannot use these tickets for private parties, or events, or any other tours. Valid for Spring and Houston locations only. These tickets are subject to the third party website’s terms and condition, as well as ours.
read more about groupon use

I had to cancel my tour/My tour was canceled:
​You can reschedule with us for any other tour that is available, when it is convenient for you.  

Contact us if you have any further issues or questions. 

DISCLAIMER
What You Need To Know
Warning
​Houston Ghost Tour, its guides, and all affiliates, are not responsible for damaged property, injury, or lost items, relating in any way to the tours.
We are not responsible for any ghosts or spirits, or any other paranormal entity that may follow you home or be connected to you, or frighten you in any way.
by attending the tour, you agree that Houston Ghost Tour is not responsible for trips, falls, posessions, injuries, animal bites, or natural disasters that may happen during the tours.

All tour scripts are a mix of fact, fiction, lore, and myth. we have compiled this information over 10 years of research. You cannot simply google our tour to find the information online. We have made a point to make it impossible to do so, other than public history, so that we can offer you a one-of-a-kind experience with information you will not see or hear anywhere else. our script and information is copyrighted for this purpose. 

All advice given by Houston Ghost Tour and its affiliates is given strict secrecy for the client and will not be shared publicly. All advice given is not intended to be used as any type of medical or psychiatric diagnosis of any problems.
Tours may be cancelled at the discretion of the tour guide or manager of Houston Ghost Tour at any time for any reason. If your tour guide does not show up, or your tour guide cancels the tour, contact us by email or phone to reschedule. Your satisfaction is important to us!

We reserve our right as a small business to refuse service to anyone for any reason.
we are an entertainment business. by purchasing your tickets, you are buying a quality ghost tour experience. our service is brought to you by trained and exceptional guides, who work hard to be friendly, courteous, and entertaining.
IN THE EVENT THAT YOU HAVE A HOSTILE OR THREATENING ATTITUDE WITH ANY OF OUR STAFF. WE RESERVE THE RIGHT TO REFUSE YOUR ATTENDANCE ON OUR TOURS, INDEFINITELY. ​we do not allow hostility or disruption, period. thank you for behaving with courtesy and kindness, as our staff expects no less from our behavior as a company. 

Groupon warning:
FAILURE TO REVIEW AND UNDERSTAND THE GROUPON TERMS AND CONDITIONS, AS WELL AS HOUSTON  GHOST TOUR’S TERMS AND CONDITIONS WILL POSSIBLY RESULT IN YOUR FORFEITURE OF YOUR DISCOUNTED TICKETS. YOU WILL BE REQUIRED TO REQUEST A REFUND FROM GROUPON IN THE EVENT THAT YOU HAVE A HOSTILE OR THREATENING ATTITUDE WITH ANY OF OUR STAFF. WE RESERVE THE RIGHT TO REFUSE YOUR ATTENDANCE ON OUR TOURS, INDEFINITELY. 

Refunds
We do not give any refunds, for any reason. Once you have purchased our online tickets, they are good for use for any tour of your choice, by availability, and never expire.
If your tour is not what you expected, or you are unhappy with your tour experience, please email us and tell us. info@houstonghosttour.com 

Disclaimer
All tour routes, scripts, personas, photos, writings, and logos are the SOLE property of Houston Ghost Tour, and cannot be used in any way without legal permission as given by the owners of Houston Ghost Tour. All mention of Houston Ghost Tour or its affiliates must be given written permission by Houston Ghost Tour before being posted, written, or used in any ad or on any internet posting or website. Houston Ghost Tour reserves the right to take action against any unlawful use of the name, logo, or any other form of copyrighted material owned by Houston Ghost Tour.

Ticket Disclaimer
to attend the tour you must have a printout copy of your tickets, or show an email copy on your smart phone. we do not take walk-up guests without a reservation. however, if there is room available, we may be able to accept your walk-up reservation.

Any form of copying or reproduction of our likeness or our tours will result in legal action.

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